Privacy Policy

Effective Date: [January 2025]

At Lullaby Land, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.lullabyland.ae or make a purchase from our store.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

Personal Details: Name, email address, phone number, billing and shipping address.
Payment Information: Credit/debit card details (processed securely by third-party payment gateways; we do not store this information).
Order History: Details of purchases and transactions made on our website.
Device & Usage Data: IP address, browser type, and activity on our website for analytics and security purposes.
Marketing Preferences: Information on whether you wish to receive promotional emails or updates.

2. How We Use Your Information

We use the collected data for the following purposes:

Order Processing & Delivery: To fulfill and ship your orders, provide customer support, and send order updates.

- Customer Service: To respond to inquiries, process returns, and handle complaints.
- Marketing & Promotions: To send exclusive offers, new product alerts, and updates if you opt-in for communications.
- Website Improvement: To enhance your shopping experience and improve website performance.
- Fraud Prevention & Security: To safeguard transactions and prevent unauthorized activities.

3. How We Protect Your Information

We implement strict security measures to protect your personal data, including:

SSL Encryption: Ensuring secure transactions and data transmission.
Secure Payment Processing: Payments are handled by trusted third-party providers.
Restricted Access: Only authorized personnel can access your personal information.

Despite these measures, no online transaction is 100% secure. We advise users to keep login credentials confidential.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

Trusted third-party service providers (payment processors, delivery partners, and analytics tools) for order fulfillment and website improvements.
Legal authorities if required by law or to protect against fraudulent activities.

5. Your Rights & Choices

You have the right to:

Access & Update Your Data: Modify your account details or contact us for corrections.
Opt-Out of Marketing Communications: Unsubscribe from promotional emails at any time.
Request Data Deletion: Ask us to delete your personal data unless required by law to retain it.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience by:

Remembering preferences and login details.
Analyzing website traffic and improving functionality.
Delivering personalized content and ads.

You can manage cookie preferences in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing personal data.